In moments of panic, knowing how to speak clearly can be just as important as knowing who to call. This collection highlights ...

"It definitely reignited just a sense of why I do the job, and my love for the job," said 911 operator Alyssa Eichholtz Abigail Adams is a Human Interest Writer-Reporter for PEOPLE. A 911 operator ...

When you dial 911, every word you say matters. The line is designed to connect you with help in life-threatening situations, yet a staggering amount of calls aren't emergencies at all. In some cities, ...

NASHVILLE, Tenn. (AP) — When a 911 call came in saying a woman in Nashville was experiencing sudden labor, emergency operator Kaitlyn Kramer says her training kicked in as she successfully coached the ...

HOUSTON -- A former 911 operator has been sentenced to community service and 18 months probation for hanging up on emergency calls. According to authorities, 44-year-old Crenshanda Williams ...

When David Wickline suffered a heart attack in his East Milton home, a 911 operator guided his son through CPR and saved his ...

Answering frantic calls of suicide, car accidents or a child choking are daily realities for 911 operators, who often never get closure on the tragedies they experience on the other end of a phone ...

On a Tuesday morning in mid-April, a loud beeping noise repeatedly bounced off the walls of the San Diego County Sheriff’s ...

Waukesha and La Crosse have both implemented an AI-powered system trained to better direct non-emergency calls.

YEAH, LORI AND JERRY, STATE POLICE ARE CONDUCTING THEIR OWN INDEPENDENT INVESTIGATION OF WHAT OCCURRED. BUT TODAY, DAUPHIN COUNTY TELLING US THAT A911 DISPATCHER SHOULD HAVE ESCALATED A PHONE CALL ...