TwistedSifter on MSN

Call center employee can't find a customer's account, but he had the perfect comeback for the patronizing bully

The post Call Center Employee Can’t Find A Customer’s Account, But He Had The Perfect Comeback For The Patronizing Bully ...
CMS Wire

The Cloud-Based Call Center Boom: Features, Benefits and Top Solutions

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...
TwistedSifter on MSN

Call center employee gets great feedback for sounding natural, but then a new supervisor tells her to stick to the script

The post Call Center Employee Gets Great Feedback For Sounding Natural, But Then A New Supervisor Tells Her To “Stick To The ...
Forbes

Is AI Making Call Center Agents Better Or Replacing Them?

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

Omaha 211 call center seeing surge in needed support

Most commonly, callers are trying to find assistance with safe and affordable housing, utility assistance, transportation, mental and physical health support, and food support. 211 call operators can ...