New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any organisation Now, Genesys customers can take advantage of a ...

Genesys, which is backed by Hellman & Friedman, Permira Funds and Technology Crossover Ventures, has acquired Montreal-based nGUVU, a cloud-based software provider of gamified solutions. nGUVU’s ...

nGUVU, a Montreal-based tech startup that offers an employee engagement platform for contact centers, has been acquired by Genesys, a United States-based software company that focuses on customer ...

Montreal-based contact center software firm Genesys has acquired machine learning and behavioral analytics company nGUVU, for an undisclosed sum. nGUVU offers an employee engagement platform for ...

To scale its impact, InspiriTec required a flexible, cloud-based platform capable of unifying its customer engagement operations, supporting a geographically dispersed workforce and adapting to the ...

California-based contact centre solutions provider Genesys has expanded its horizons beyond the call centre with the launch of an AI-powered employee engagement system called Genesys Cloud EX. Genesys ...

Genesys, a provider of cloud customer experience and contact center solutions, has acquired nGUVU to add gamification to its comprehensive workforce engagement management (WEM) suite. Financial terms ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Graphic Solutions Group (GSG), a provider of screen, digital, and sign equipment and supplies, has 10 branch locations across the country and has a combination of inside sales reps working remotely ...

Now, Genesys customers can take advantage of a modern way to deliver even better employee experiences. Adding native gamification further strengthens the existing WEM capabilities of Genesys Cloud, an ...