Forbes

How Generative AI Is Affecting Knowledge Management

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...
Forbes

Knowledge Work Management — Where Can AI Help?

Forbes contributors publish independent expert analyses and insights. Mark Settle is a seven time CIO and the author of two books on IT management. Perhaps Sam Altman is right. Perhaps agentic AI ...
it.tmcnet

How Knowledge Management Software is Transforming Modern IT Operations

In today’s digital landscape, IT operations are under more pressure than ever to deliver seamless performance, rapid issue resolution, and continuous innovation. Amid these demands, knowledge ...
Business Wire

TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities

VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator has partnered with eGain Corporation (NASDAQ: EGAN), the ...
FOX8 Cleveland

eGain Launches First-of-Its-Kind Knowledge Academy to Create Global Community of Modern Knowledge Management Practitioners

SUNNYVALE, Calif., June 21, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI Knowledge platform for customer engagement automation, today announced the launch of the eGain® ...