Members of the carrier's AAdvantage loyalty program no longer earn miles or status points when purchasing a basic ticket.

A points program that exists primarily to discount purchases is not a loyalty program. It is a slow-motion surrender of margin dressed up as a customer strategy. If the industry wants to stay relevant ...

American Airlines is pioneering yet another frontier in loyalty through evolutions to its long-standing AAdvantage program.

American Airlines fliers are fuming after the carrier cut its program awarding bonus miles and other travel perks to passengers who purchase a basic economy ticket. According to the airline’s website, ...

How to transfer Chase Ultimate Rewards points to British Airways Club to book flights, including airline partner award ...

American Express has announced upcoming changes to Platinum card lounge access, effective Jan. 1, 2027. Cardholders will be ...

Consumers might not just feel obligated to shop at a specific store because of their membership, but they could also end up ...

Your loyalty points were never really yours. Now the law might finally admit it. New Ontario legislation may allow points to expire, reversing an expiry ban currently articulated in the Protecting ...

Loyalty programs aren’t what they used to be —but retail experts say these six put the customer first instead of simply ...