ZDNet

Salesforce starts Slack integrations with Slack-First Customer 360 with more on deck

Salesforce launched its first integrations with newly acquired Slack across its clouds and Customer 360. The effort is aimed at hybrid work and the "digital HQ" as well as resolving customer issues ...
Diginomica

Salesforce Service Cloud introduces AI-powered workflows, Slack integration and conversation mining

Salesforce has announced a swathe of updates to its Service Cloud, which it believes will help companies connect their customer service operations - from DevOps teams, through the contact center, all ...
Business Insider

Slack Supercharges Salesforce Customer 360 for Sales, Service, Marketing, and Analytics

SAN FRANCISCO, Aug. 17, 2021 /PRNewswire/ -- Salesforce (NYSE: CRM), the global leader in CRM, today announced new innovations that combine the power of Slack and Salesforce so teams can stay ...
Diginomica

Salesforce wants all its users to start using Slack, rolls out first post-acquisition integrations

The first fruits of Salesforce's acquisition of Slack are unveiled today as the CRM giant urges customers to adopt a Slack-First Customer 360 approach to sales, service and marketing The rationale for ...