The Monte Carlo simulation estimates the probability of different outcomes in a process that cannot easily be predicted because of the potential for random variables.
Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. As someone who has spent decades in the contact center ...
If you’re a pilot, you don’t learn to fly by reading a manual. If you’re a quarterback, you don’t step onto the field without drills. In any high-stakes profession, mastery starts with simulation. The ...
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